Refunds & cancellation

7-day refund window

If Pro is not right for you, request a full refund within 7 days of your first subscription payment. This applies to both monthly and yearly plans. The window begins when your first payment succeeds, not when you create a Free account.

This first-payment policy does not automatically apply to later renewals or create prorated refunds for unused time after the window. It does not limit refunds, cancellation rights, or other remedies required by applicable law or the buyer terms governing your purchase.

Request a refund

Email hello@promostash.app from your account email address within the refund window. Include “Refund request” in the subject and your Dodo Payments receipt or payment reference. A reason is welcome but not required for an eligible first-payment refund. Never send your full card number, security code, password, or sign-in link.

We will verify the purchase and arrange an eligible refund through Dodo Payments. Approved refunds are returned through the payment provider, normally to the original payment method. Bank and payment-network processing times vary; we do not promise an exact arrival date. A refunded subscription’s paid access will end, and we will confirm its cancellation status.

If you see a duplicate, incorrect, or unauthorized charge, contact us promptly even if the initial window has passed so it can be investigated. You retain your rights to raise a dispute with your payment provider.

Cancel renewal

1. Sign in to PromoStash and open Settings → Your plan.
2. Select Manage billing to open Dodo Payments.
3. Choose the PromoStash subscription, cancel renewal, and keep the confirmation.

Cancel before the next renewal to avoid another recurring payment. Check the confirmation for the effective end date. If cancellation is scheduled for the end of the paid period, access continues until that date. Cancellation alone does not request a refund.

The hosted billing portal currently displays Trendlyst because it is shared with another product operated under the same Dodo business account. Confirm that you are managing the PromoStash subscription. If you cannot identify it or cannot cancel, email hello@promostash.app for help.

Your account and archive

When paid access ends, Free plan limits apply. New deliveries, imports, or collections may be restricted if your archive exceeds those limits. Do not rely on rejected incoming mail being stored for later.

Deleting your account is different from cancelling renewal: it removes your archive and requests cancellation of active subscriptions. It does not automatically issue a refund. Keep anything you need before deletion; a self-service archive export is not currently available.

Who to contact

PromoStash is operated by Akash Sahani, Mumbai, Maharashtra, India. Contact hello@promostash.app for billing questions and complaints. Dodo Payments processes purchases as merchant of record; its buyer terms and any mandatory local consumer rights also apply.